FAQs
Common questions about ordering, House Juice, deals, and your account.
How do I get my order?
Pickup at the shop, local delivery in our Austin zone, or shipping where we can send. Choose that on checkout. Pickup is always available; delivery and shipping need a signed-in account and age verification for nicotine.
Do I need to be 21?
Yes for age-restricted products. Pickup: staff check photo ID at the counter. Delivery and shipping: AgeChecker in checkout, then photo ID and signature at the door for delivery.
How does House Juice work online?
Open Flavors, pick a type, tap a name, then build nic, size, and ratio. Add to bag or save to your profile for next time. Same bottles we mix in the shop.
What about deals and store credit?
Bag deals (like B3G1 where offered) show in the bag. Tip and discount code are on checkout. Store credit can apply on checkout when your account has a balance — spend at the counter the same way.
How do I sign in?
Use phone or email. We email a one-time code — no password. Sign up needs both phone and email so we can reach you about the order.
Can I return something?
Call or email the shop. Opened nicotine usually cannot be returned unless we decide it is defective. Unopened gear is case by case.
Where are you?
See hours, address, phone, and directions on the Info page. Same place as pickup.